Share your 'customer service horror story'.

I called a clothing brand's customer service because I received a damaged item. The person on the phone took my details and promised to send a replacement. But weeks passed, and I heard nothing. When I called again, they said there was no record of my previous call. It made me so angry as I wasted a lot of time waiting.

One of the best customer service stories I've heard was about a hotel. A guest had left their laptop charger at home. When they asked the front desk if there was any way to get one, the staff not only found a charger that fit their laptop but also had it delivered to their room within 10 minutes. It was such a small gesture but made the guest's stay so much more convenient.

I once had a flight delay with Southwest. The customer service agent was amazing. Instead of just giving me the usual information, she went out of her way to find me an alternative flight that actually got me to my destination earlier than my original schedule. She also provided vouchers for food and drinks at the airport. It was such a great experience that I have been loyal to Southwest ever since.

I once had a great experience with a coffee shop. I ordered a latte but they accidentally made an Americano. When I told the barista, she immediately apologized and made a fresh latte for me. She also gave me a coupon for a free drink next time. It was so simple yet effective customer service.

At a hotel I stayed at, I realized I had left my charger at home. When I asked the front desk if they had a spare, they not only found one for me but also brought it to my room within minutes. They also asked if I needed any other assistance and gave me some great local travel tips. This made my stay so much more pleasant, showing excellent customer service.

I once had an experience at a clothing store. I bought a shirt with a defect. When I went back to return it, the customer service person accused me of causing the damage myself. They were so dismissive and refused to give me a refund or an exchange. It was really frustrating as I had just bought the item and it was clearly a manufacturing issue. I ended up leaving the store very angry and never going back there again.

One horror story was when I ordered a new laptop online. It arrived damaged. When I called customer service, they put me on hold for over an hour. Then they transferred me three times and finally told me I had to ship it back at my own cost, even though it was their fault for sending a damaged item.

Best: I once went to a small coffee shop. The barista was extremely friendly. She remembered my regular order and even drew a little heart on my cup. It made my day. Worst: I had an issue with my phone service provider. I called customer service and was put on hold for over an hour, then transferred three times, and finally the person I talked to was rude and didn't solve my problem.

I had a flight that got delayed for 5 hours due to 'technical issues'. We were stuck in the airport lounge with no proper communication from the airline. They didn't provide any food vouchers or update us regularly. When we finally boarded, the plane was dirty and the seats were uncomfortable. It was a nightmare.

One success story is about an online clothing store. A customer received a dress with a small tear. They contacted customer service. The representative immediately apologized and offered a full refund or a replacement. The customer opted for a replacement. The new dress arrived quickly and in perfect condition, with a handwritten note and a small discount coupon for future purchases. This not only retained the customer but also made them a loyal advocate for the brand.