There was a time when a very tired traveler arrived at midnight. He was so sleepy that when the front desk clerk asked for his ID, he handed over his credit card instead. After the clerk gently pointed out the mistake, the guest then tried to swipe the ID card as if it were a credit card at the card reader.
Once, a guest came to the front desk and asked if the hotel had a pool on the roof. When the front desk clerk said no, the guest insisted that he saw it in the brochure. After some confusion, it turned out he was looking at a picture of the building next door's rooftop pool.
Sure. One time, a guest came to the front desk and asked for a wake - up call at 'the crack of dawn'. The front desk clerk, being a bit of a joker, said 'We can't guarantee the crack will be on time, but we'll do our best!' The guest burst out laughing.
I heard a story where a guest called the front desk at 3 am, asking for a wake - up call at 3:15 am. When the clerk asked why such a short notice, the guest said he just wanted to see if the wake - up call service really worked that fast. Another time, a couple came to check in but they had forgotten their reservation details. They started arguing with each other about whose fault it was while the front desk clerk was trying to find their booking based on their names. It was quite a chaotic but also funny scene.
There was a situation where a guest came to the front desk with a small dog and said his dog was his 'emotional support llama'. The front desk staff had to hold back their laughter and gently explain that llamas are much bigger and that the hotel has a pet policy for dogs.
There was this time at a hotel front desk. A guest showed up looking disheveled and acting very strangely. He demanded a room but didn't have any identification or money. When the front desk clerk refused, he started to threaten the clerk physically. Security had to be called quickly to deal with the situation, and it was a very tense and scary moment for the front desk staff.
At the front desk of an office building, there was a time when we received a lost puppy. We took care of it while trying to find its owner. We put up posters and made announcements. Eventually, the owner was found and the puppy was reunited with its family. It was a heart - warming experience.
Sure. Once, a customer called the service desk asking if we could help him find his pet parrot that had flown out of his window. He thought since we were a service desk, we could do anything! Another time, a customer was so confused about how to turn on their new laptop that they accidentally put it in the microwave instead of plugging it in.
There are quite a few. A user once contacted the help desk saying their headphones were not working. The agent asked all kinds of questions about the device and the connection. Finally, the user admitted that they hadn't turned the headphones on. Also, a customer reported a strange noise from their computer. After a lot of investigation, it was found that they had a small toy stuck in the fan, which was really unexpected and quite hilarious.
A rather amusing help desk story involves a user who thought that the computer's monitor was a mirror. They called because they couldn't see their reflection clearly. Also, a customer reported that their laptop was overheating. When the technician checked, they found that the customer had placed the laptop on a thick woolen blanket which was blocking the air vents.
I recall a hotel where the room key cards were constantly malfunctioning. I went back and forth to the front desk three times in one day to get new ones. But the funniest part was that the front desk clerk started to recognize me and would joke that I was trying to collect all the key cards. And then there was a mix - up with the room service order. I ordered a burger but got a pizza instead. They apologized but we all had a good laugh about it.
One time a user called the help desk because they thought their computer mouse was broken. They said it wouldn't click. When the support person asked what was happening, the user said they were trying to click on a picture on their screen with a real hammer. They thought it would work like on a touch screen.