Can end users create stories in ServiceNow?

You can usually write user stories in the requirements management module of ServiceNow. It's specifically designed for this purpose.

Sure. One success story could be a large enterprise that used Servicenow to streamline its IT service management. By implementing Servicenow, they were able to reduce the time it took to resolve IT issues from days to hours. This led to increased productivity among employees as they no longer had to wait long for their technical problems to be fixed.

Enabling the stories module in ServiceNow isn't too complicated. First, access your account, then look for a 'Modules' or 'Settings' tab. Within that, find the stories module and enable it. Make sure you have the necessary permissions to do so.

There was a company that utilized Servicenow for customer service management. With Servicenow, they automated many of their customer service processes. As a result, they saw a significant improvement in customer satisfaction ratings. Customers no longer had to wait long periods for responses to their inquiries, and the company could handle a larger volume of requests more efficiently.

In the manufacturing industry, a company had issues with supply chain management and equipment maintenance. Servicenow came in and provided solutions for both. For supply chain, it enabled real - time tracking of inventory and shipments, reducing delays. For equipment maintenance, it set up preventive maintenance schedules based on usage data. This led to fewer breakdowns, increased production efficiency, and cost savings. The fact that Servicenow could address multiple pain points in such a complex industry is quite remarkable and inspiring.

It improves team productivity by streamlining the sprint and story management process. Fewer errors and better organization lead to more efficient work.

One very impressive story is of a global company that integrated Servicenow across multiple departments. This allowed for seamless communication and data sharing between departments like IT, HR, and finance. For instance, when an employee had an issue related to both IT equipment and payroll, the integrated system enabled quick resolution as all relevant departments had access to the necessary information at once.

The key features include efficient sprint planning. It allows for clear definition of stories within sprints. Also, it enables seamless tracking of progress for each story during the sprint.

One best practice is to keep the user stories short and to the point. In Servicenow, long and complex user stories can be difficult to manage. Another is to use real - world examples. For example, if writing a user story for a finance user in Servicenow, base it on actual financial processes like invoice approval. Also, ensure that the user story has a clear acceptance criteria within Servicenow. This helps in determining when the story is considered complete.

It's not too complicated. You need to access the appropriate administrative tools and follow the prompts to input the necessary user information.