I'm not sure which website or platform you're referring to. However, if you encounter problems while reading a novel on an online reading platform, you can try the following steps: 1. Check if your network connection is working properly. Make sure that your network connection is stable and there are no delays or disconnected issues. 2. Check if your browser supports online reading and make sure that you have installed the corresponding reading plug-in. 3 Try to restart your reading platform or browser to see if it can solve the problem. 4 If the above steps still do not solve the problem, you can try to contact your reading platform or browser customer service for help. I hope these steps can help you solve your problem.