What are the common elements in bad customer horror stories?
Well, often in bad customer horror stories, there's a sense of entitlement. Customers seem to think they can do whatever they want. For instance, a customer might demand special treatment just because they are regulars, but in an extreme and unreasonable way. Also, miscommunication plays a part. Sometimes, customers misinterpret a product or service and then get angry when it's not what they expected. Plus, some customers just don't care about the impact of their behavior on others, like the customer smoking in a non - smoking room and causing trouble when caught.
In bad customer horror stories, a major common element is the overreaction of the customers. A small inconvenience or misunderstanding can lead to a huge outburst. Take the restaurant example where the steak wasn't cooked exactly as ordered. Instead of calmly asking for it to be fixed, the customer threw a fit. Another element is the disregard for the employees' situation. The store clerk or waiter is just doing their job, but the bad customer doesn't seem to care and makes their job miserable. Also, the lack of self - control is often seen. Customers can't control their emotions and let them get the best of them, which results in these horror - like situations.